Security & Privacy

Privacy Policy

Our privacy policy is hosted on our website. You can view it via the following link:

​Privacy Policy ​

Data Storage

Your data is stored within the European Union. We use two different data centers to run the Datacake platform:

  • Frankfurt, DE (main data center)

  • Amsterdam, NL (Backup)

Frankfurt

All servers for the operation of the Datacake platform and the data storage of the measurement data are located on servers in this location (Frankfurt, Germany).

Amsterdam

The data center in Amsterdam is used solely for the outsourcing of backups and as a failover if the Frankfurt site is damaged (e.g. by fire), although this is rather unlikely.

Backups

We run backups of the entire infrastructure on a daily basis, but we do vary slightly in priority.

Measurement data is backed up with priority. Data such as user name or tenant information is only backed up once a day since we assume that hardly any data is changed once the data is created.

I have deleted my data by mistake. Can you restore them?

Yes, but if you delete data or devices despite being warned that the data will be deleted afterward, the recovery of the data will be charged by a fee.

Therefore, please make sure that you only delete the data if you are really sure that you want it to be deleted.

If you still want to use this service, please contact us.

How we handle your data

Ownership

If you use our platform as a basis for your devices and their measurement data (and all other data), the data remains completely in your ownership.

Access Control

If you create a workspace on Our Platform, as it happens automatically the first time you log in, then only you will have access to this workspace. Neither employees of Datacake nor any other person can view the data of your workspace.

If you want to share access to your workspace with other people, you must explicitly invite those people to your workspace. This also applies if you ask a member of the Datacake support team for advice and assistance. This person will only have access to your workspace if you add them as members of that workspace.

Scope

This behavior (ownership and access control) applies to all things within your workspace, including

  • All devices in your workspace.

  • All sub-workspaces and their data / devices.

  • Simply everything within your workspace.

How we handle the data coming from your Devices

You can use the following integrations to connect your devices to the Datacake Portal:

  • MQTT

  • REST-API

  • LoRaWAN

  • Particle.io

You can read more about Integrations here:

And about LoRaWAN here:

Anonymous data transmission

The following description applies equally to all integrations and describes how the data flows from your devices into the portal and how we handle this data:

If your device records data into our systems via one of the mentioned device types above, this is always done anonymously. This means that no personal or workspace-related data is transferred during transmission.

For the association of the measurement data to your device and its workspace, an ID number is used, which has high entropy and therefore cannot be decoded and thus contains no personal data.

This means that even if someone would be able to read out this information it would still be useless as it would not contain any description of what kind of data this is.

When you open the portal via the front-end or the smartphone app on your mobile device, the ID number of your workspace is transferred to the server as a request. The server then transmits a list of all devices. The data in this list is still anonymous.

This information is then combined in a table in the frontend. This assignment does not take place on our servers, it is only implemented using the graphical arrangement of the front-end.

All data of your devices and their measurement data are always anonymous and do not show any personal information.

FAQs

Do you share my data?

No. The data on your equipment remains your property and Datacake will never share this data with any third party.