Billing
Located in the sidebar, the Billing section allows you to manage your account's financial aspects.
Organization-Based Billing
New Feature Post-April 2024: Workspaces are linked to organizations to consolidate billing and device management.
Starting from April 2024, Datacake has introduced organization-based billing. This allows you to:
Create a billing account on your first starting workspace.
When creating a new workspace, use the existing organization for billing the new workspace.
Consolidate the billing of all workspaces under a single organization.
If you create a new workspace without assigning it to an existing organization, you can create a new organization and then create separate workspaces under different organizations.
Have multiple organizations, each with multiple workspaces.
Share billing within an organization. For example, purchases like SMS credits and extra features are shared throughout the organization.
Your Plan
You will be able to see your plan, the amount of devices you have used and if the device quota is shared or assigned to each workspace individually.
In this section, you will be able to upgrade your package. Just select the one you want to purchase and click on "Subscribe".
If you have a current payment method added to the "Manage Billing" section, it will be taken by default. Otherwise, you will need to complete your billing information and click on "Add Payment Method" and then on "Buy now for..."
You can either go for our Monthly subscriptions, or you can subscribe annually. For annual subscriptions, you will receive a free month.
In case you have existing devices within that organization, all of them will be migrated to your plan.
We only support payments via bank transfer (Invoice payment) for annual subscriptions. If you wish to go for the annual subscription via bank tranfer, please get in contact with us to [email protected]. We will be happy to assist you.
Manage Billing
Within the Billing section, users can update billing name, address, Tax ID, and payment methods.
To update your Billing Name, Billing Address and Tax ID, click on "Update".
Datacake utilizes Stripe for billing purposes.
To access our Stripe billing centre, click on "Manage Billing". A new tab will open, where you will be able to manage your payment methods, change billing information and have access to your invoice history.
Within the Billing Information, make sure you set up an email address (by default it is set to the email address of your account). The email address set is the one that will receive invoices and receipts automatically.
Inside of the Invoice History, you have the option to navigate, search for specific invoices and download them at any time.
Cancelation
If you want to cancel your subscriptions, here are the following guidelines:
To delete a single device subscription, you can delete the device or downgrade its current device plan.
To cancel an upgrade like a white label or Cake Red, go to its particular page on the sidebar and cancel the selected product.
Cancelation of package within an Organization
To cancel subscriptions for your entire organization, go to the billing section, scroll down to the bottom, and use the button for canceling all subscriptions.
Please note that this action will cancel all subscriptions of your organization, including all workspaces within it. By choosing this option, all paid devices and associated data will be permanently deleted. This action cannot be undone.
If you are sure you want to cancel, enter the name of the workspace you are in and click on "Cancel All Subscriptions".
Update Payment Method
If you need to update a credit card, add a second one, or change the credit card, navigate to "Manage Billing" to access the Stripe Billing Center. There, you can update your credit cards and payment details as needed.
Purchase SMS Credits
SMS credits can be purchased on the billing section. Simply use the sidebar to enter the billing section, click on "+Top up Credits," and choose a desired package.
SMS Quota Distribution Mode
If you purchased a SMS package within your organization and your organization has more than one workspace, the SMS credits are available for all workspaces and you can choose the distribution mode.
Share credits between all workspaces
The SMS package purchased will be available for all workspaces in your organization. That means, that all of them can use them equally. E.g. if you have 200 SMS credits and 2 workspaces, Workspace A and Workspace B, both will have 200 credits available. If Workspace A consumes 50 and Workspace B consumes 20, both have 140 SMS credits available.
Assign credits to workspaces manually
You can assign manually how many credits each workspace gets. With this option, you have more control over how many SMS credits each workspace can use.
To assign SMS credits, you can multi-select workspaces using the tick box to the left and click on "Choose Action". You have the following options:
Set Total Credits: will set the total amount of credits (regardless of what was set before).
Add Additional Credits: will add an amount to the existing credits.
Remove credits: will substract an amount to the existing credits.
There is an icon to the right side of each workspace, that allows you to "Set Total Credits" for an individual workspace.
Here a short video showing you how to use this section:
As you can see, you have a table that shows you the workspaces inside of your organization, with the SMS credits used last month, this month and the SMS quota available at the moment. You can download an Excel or CSV file containing that information.
Device Quota
Just as SMS credit assignation, we now support Device Quota assignation. You will see the total amount of devices included in your package and are able to select a Device Quota Distribution Mode:
Share quota between all workspaces
The device quota available on your purchased package will be available for all workspaces in your organization. That means, that all of them can use them equally. E.g. if you have 200 devices in your Standard package 2 workspaces, Workspace A and Workspace B, both will have 200 devices available. If Workspace A adds 50 devices and Workspace B adds 20 devices, both have 140 devices left to add.
Assign quota to workspace manually
You can assign manually how many devices each workspace gets. With this option, you have more control over how many devices each workspace can add.
To assign device quota, you can multi-select workspaces using the tick box to the left and click on "Set Quota". Set Quota will allow you to set the total amount of devices (regardless of what was set before).
There is an icon to the right side of each workspace, that allows you to "Set Device Quota" for an individual workspace.
You cannot explicitly remove device quota from a device, but you can always set a lower amount of quota, or set a quota of "0" devices.
Here a short video showing you how to use this section:
You have, as with the SMS credits, a table that shows you the workspaces inside of your organization, the current devices they have (existing devices), device quota (total assigned) and the quota remaining (Device Quota - Current Devices). You can download an Excel or CSV file containing that information.
Adding Workspace to Organization
When you add a new workspace, starting in April 2024, you now have the option to add that workspace to an existing organization.
Once a workspace is added to an organization, the billing that is set on the organization is shared across all workspaces. Additionally, SMS credits and updates like Rule Engine are also shared between workspaces.
Disconnecting Workspace from Organization
Right now, it is not possible to disconnect an existing workspace from an organization once it has been added to that organization.
Independent Workspace
If you still need to have independent workspaces, you should create a new workspace without adding it to an existing organization.
This also has the benefit of creating a new organization, providing you with two independent organizations that can be used for separate billing systems shared among distinct sets of workspaces.
Individual Pay-as-you-Go Billing
Since February 2nd 2026, there are no individual pay-as-you-go devices available at the platform. This applies for all new accounts, as well as for all new organizations.
Change Device Plan
If you have old pay-as-you-go devices, you can still change the plan for your devices. You can do this by accessing the configuration tab of the device and navigate to the Danger Zone.
Here's a video showing you how:
Alternatively, you can also use the context menu of a device entry on the device list.
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